Frequently Asked Questions
GENERAL QUESTIONS
1. What makes Attack Wheels different?
All our wheels are built to order, specifically for you. No off-the-shelf products here. Each wheelset is handcrafted with precision, using high-quality materials and tailored to your cycling needs, style, and performance goals..
2. How long does it take to build and ship my wheels?
On average, it takes us 7-14 business days to build and ship your custom wheelset. Quality craftsmanship takes time, but we promise it's worth the wait.
3. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times will vary depending on your location.
4. Can I return or exchange my wheels if I don’t like them?
Because each set is custom-built, we can’t accept returns unless there's a manufacturing defect. But don’t worry—we work closely with you during the order process to ensure you're thrilled with your wheels.
5. Are Attack Wheels compatible with my bike?
Most likely, yes! We offer wheels for a variety of bike types, including road, gravel, mountain, and even some e-bike options. If you're not sure, just shoot us a message with your bike details, and we'll guide you.
6. Do you offer a warranty?
Absolutely. All Attack Wheels come with a 2-year warranty against manufacturing defects. Ride with confidence—we've got your back.
7. Can I talk to someone before I place my order?
Of course! Drop us an email or schedule a call—we love chatting with cyclists of all levels.
TECHNICAL QUESTIONS
8. What’s the difference between carbon and aluminum wheels?
Carbon wheels are lighter, stiffer, and more aerodynamic—perfect for serious performance. Aluminum wheels are more budget-friendly, durable, and great for all-around riding. If you’re unsure, we’ll help you decide which material fits your style.
9. How do I choose the right wheelset for my riding style?
We’ll help! Whether you're racing, bikepacking, or just cruising around town, we’ll recommend the best options based on your riding style, weight, terrain, and goals.
10. Do I need disc or rim brakes?
That depends on your bike. Modern road and gravel bikes usually have disc brakes, while older road bikes may have rim brakes. Not sure? Send us a pic of your bike, and we’ll sort it out.
11. What tire sizes do your wheels support?
We offer a range of wheel profiles that support different tire widths. Just let us know what tires you plan to use, and we’ll ensure compatibility.
Ordering & Customization
12. How do I place an order?
You can place your order directly through our website. Select your preferences, fill out the customization details, and we’ll handle the rest.
13. Can I customize the colors of my wheels?
Yes! We offer custom decals and spoke options for many of our wheelsets. Look good, ride better.
14. Do I need to know all the technical specs to order?
Nope! If you’re not sure about something, just give us a general idea of your riding style, and our team will guide you.
15. Can I track my order?
Yes. Once your wheels are shipped, you'll receive tracking information via email.
Maintenance & Care
16. How do I care for my Attack Wheels?
Keep them clean, avoid harsh chemicals, and regularly check spoke tension and tire pressure. If you hear any strange noises or feel something off, don’t ignore it—reach out.
17. Do you offer wheel servicing?
While we don’t offer servicing directly, we can recommend trusted local shops in your area.